Traditionally, telecom companies including us have been using legacy billing systems with customized software that are expensive to maintain and hard to upgrade. These legacy systems have limited flexibility, especially when it comes to tracking new revenue streams and charging options or new taxes and fees. Which makes them hard to justify keeping in the long term.
In this post, we’ll discuss some of the challenges in transforming a legacy telecom billing system into a modern system. We’ll also offer some suggestions on how you can accomplish this within your organization. As well as some ideas on what system would be best suited for your needs.
Why Did We Need To Upgrade?
Our telecom billing software was outdated and no longer supported by the vendor. In addition, it was difficult to use and didn’t have the features we needed to support our business. As a result, we decided to upgrade to a new billing system.
We were able to choose from many different vendors in order to find one that would work best for us. We finally settled on NEON Telecom Billing Software. The new software has all of the features we need and is easy to use – giving us more time for other important tasks!
The software supports numerous different telecom providers including T-Mobile, Verizon Wireless, AT&T, Sprint, Bell Canada, and Wind Mobile.
We can now track the phone usage of individual employees with real-time reports. The system automatically updates the reports.
In addition, we receive notifications when employees exceed their monthly budget so that they can take action before they incur charges on their personal credit cards. Finally, NEON Telecom Billing Software gives us customizable options so that it’s flexible to our specific needs as a company.
Why Did We Choose NEON?
Telecom billing is one of the most critical and complex aspects of running a telecommunications business. So when we decided to upgrade our billing system, we knew we needed a comprehensive, cloud-based solution that could handle our high volume of transactions.
NEON was the perfect choice for us because it is a leading Telecom billing system for telecom providers. Plus, their team was very helpful in getting us set up and trained on the system. We were impressed with how quickly they responded to any questions or concerns we had during the implementation process.
Now that the new telecom billing system is live, we are intoxicate with how much easier it has made our jobs. We no longer have to worry about manual data entry, which means we can focus more on growing our business! Thanks to NEON for consistent and unprecedented support.
How Did We Do It?
We started by evaluating our current billing software for telecom and looking at other options on the market. Then, we decided to go with a cloud-based solution that would be more scalable and could handle our future growth.
We then worked with our IT team to migrate all of our data and get the new system up and running. The transition was not without its challenges. But we were able to successfully go live on the new system within a few months.
Our new billing software allows us to easily view which customers are using what type of service, how much each customer is paying in total every month, and how much they are paying per minute. It also features an automated call queuing feature so you don’t have to wait on hold when calling in for billing questions.
Results and Impact
After working with a team of developers to deploy a new billing software for telecom, the results have been amazing. We’ve seen increased accuracy and efficiency in our billing process, which has had a positive impact on our bottom line.
Plus, customers are happy with the new system. And, we’re able to offer them more features and options than ever before.
Now that we have a stable and reliable solution, we can phase out our old system. So, that it doesn’t needlessly cost us money. If you’re looking for a new billing system or just want to take your current one up a notch, get in touch with the NEON team!
