The Cellular Mobile Operators (CMOs) missed SMS and Voice Key Performance Indicators (KPIs) and were found below the license threshold, says Pakistan Telecommunication Authority (PTA). The PTA has instructed operators to take corrective action to improve the quality of service according to licensing standards.
PTA conducted an independent Quality of Service (QoS) survey in 18 cities and nine expressways, expressways, intercity roads in Punjab, Sindh, Khyber Pakhtunkhwa and Balochistan to measure the performance and quality of the services of the Cellular Mobile Operators (CMOs). . deliver to their customers.
During the study, the licensed KPIs of voice, network coverage, SMS and mobile broadband/data were verified using a state-of-the-art automated QoS Monitoring and Benchmarking tool.
The driving test teams selected research routes that would cover major roads, service roads and most sectors in the areas studied. Based on the compliance level of each KPI relative to the threshold defined in the respective licensing and QoS regulations, CMOs are ranked from 1st to 4th in the coverage of mobile networks and voice services according to the level of compliance in cities and highways surveyed and highways.
Likewise, in the speed segment of mobile broadband, the ranking is determined with respect to the highest data download speed.
The survey results showed that CMOs are largely compliant with broadband services, while SMS and voice KPIs are below the licensing threshold in some areas. Finally, the necessary instructions were given to the operators to take corrective measures to improve the quality of service according to the licensing standards.
Mobile Network Coverage Ranking
|
Operator |
ranking |
||||
| cooperative | Not in accordance with | ||||
| 4G | 3G | 4G | 3G | ||
| sang | 18 | 10 | † | 1 | 1st |
| Telenor | 17 | 7 | 1 | † | 2nd |
| Jazz | 14 | 10 | 4 | † | 3rd |
| telephone | 11 | 17 | 7 | † | 4e |
Mobile broadband service ranking
| Operator | Highest throughput – number of cities | standing | ||||||||
| 4G | 3G | 4G | 3G | |||||||
| 1st | 2nd | 3rd | 4th | 1st | 2nd | 3rd | 4th | |||
| sang | 12 | 6 | † | † | † | 4 | 2 | 4 | 1st | 4e |
| telephone | 6 | 6 | 4 | 1 | 15 | 2 | † | † | 2nd | 1st |
| Jazz | † | 5 | 12 | 1 | 1 | 5 | 3 | † | 3rd | 2nd |
| Telenor | † | 1 | 2 | 15 | 1 | 2 | 2 | † | 4e | 3rd |
Voice call quality ranking
| Operator | Voice QoS KPIs | standing | |
| cooperative | Not in accordance with | ||
| sang | 98 | 10 | 1st |
| telephone | 113 | 12 | 2nd |
| Jazz | 131 | 18 | 3rd |
| Telenor | 104 | 16 | 4e |
General position of telecom operators
| Shift | STANDING | |||
| 1st | 2nd | 3rd | ||
| Mobile network coverage | sang | Telenor | Jazz | |
| Mobile broadband | 3G | phone | Jazz | Telenor |
| 4G | sang | phone | Jazz | |
| vote | sang | telephone | Jazz | |
The full survey results have been posted on the PTA website for the information of subscribers.
The service quality monitoring activity is carried out by PTA field teams with the aim of delivering better mobile services and promoting healthy competition among the operators.
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